Cancellation Policy




We understand that unforeseen extenuating circumstances can occur.  However, since your counseling requires your therapist to reserve a significant amount of time for your session, we have a policy regarding cancellations and missed appointments that is fair to you, your therapist, and other clients who need appointments.  You are free to refuse and/or withdraw from counseling at any time, but because your appointment is reserved for you, it is necessary to charge the regular fee for appointments that are not canceled at least 18 hours in advance.

Third party pay arrangements do not cover missed appointments or late cancellations so you will be personally responsible to pay for them.  

Please note that charges for late canceled and missed appointments often cannot be submitted for health insurance reimbursement.

The Centre for Abuse and Trauma Therapy is not a Crisis Centre. 

If you are in distress, please contact the 24/7 crisis line at 613-544-4229 or the Sexual Assault Crisis Line at 613-544-6424.  If this is an emergency, please call 911.